Testimonials on the book: Managing by Design

Systematic management and QFD is borne of out of synthesis, experimentation, creativity and hard work in real organisations supported by the author (a superb coach of managers and teams). Real people have shown that it really works and adds measurable value. QFD offers a path forward that gives practical steps and real impact that is sustainable. This book provides confidence to the reader that it can work, and clear guidance on how to make it so.

Mark Richardson, R&D Director, Smith & Nephew Wound Management

Every manager reading this book will recognise many situations and characters. I know a few people who need to read this - it might save them!

Johan Verhoeven, JV Consultants, NL

This book clearly captures the 'look and feel' of driving performance improvement through QFD in two complementary formats. I can readily identify with the issues and conversations, but fortunately the precise characters remain anonymous. A powerful way of conveying the issues that we all face!

Chris Merkin, IT Project Manager, Micromotion, Boulder, Colorado

This book is all about practical implementation to improve and sustain your bottom line. The QFD process can be understood and used by all types of individuals - its beauty is in the simplicity with which it manages complex business environments.

Dilip Popat, Service Manager, Microsoft Limited

A brilliant idea! If you're in the change business, you'd better know what to expect, and this book lays it all out.

Dave Rawlings, Director of Quality, Planning & Information,
Smith & Nephew Group Research Centre

Spiritually uplifting with some startling insights: 'Managing by Design' is an excellent book that engages with real people through putting over the arguments in a very clear and readable way - it has the capacity to change lives. It should make every manager think about what they do for their company and people, and what they do for themselves. Congratulations - this is an inspired book

David Newey, Digital Business Consultant, BP plc

For other testimonials, please click below:

	Managing complexity, simply
	Aligning the organisation to deliver ambitious goals
	Improving management's control of the organisation
	Transforming people and performance