Diagnosis

Our intention from diagnosis is to deliver:

	A comprehensive and accurate benchmark of the current position
	Acknowledgement of existing success and achievement
	Clear understanding of the strategic needs & intent of the business
	Clarity on focus areas which will ensure timely benefits

	Knowledge of the specific weaknesses and pitfalls to progress
	A relationship of trust and credibility with client staff

Our approach is to use a balance of appropriate tools to complement the data that already exists within the organisation, and to ensure confidence in the conclusions. These tools include:

	Stakeholder and staff interviews (face to face or conference call)
	Quantified survey of stakeholder and staff perceptions
	Clinics, workshops and group interviews where appropriate
	Problem tracking and walkthrough techniques
	Assimilation of existing data and survey scores
	Comparisons against systematic best practice models
	Analysis of conclusions vs. the six areas of a systematic approach

Where possible, the base materials for this work have been made available through the resources library on this site.

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