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(click below for an oversight) Case studies of success Managing by Design - a handbook of Systematic Mgt. (purchase on line) Transforming performance through QFD (insight) Testimonials on systematic management (for People) Overview Principles Tools |

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Development designed into work patterns: The team has recognised it has a responsibility to develop both its current performance and its future potential. Work patterns have therefore been designed to focus as much on the ongoing development of competence, as on the use of that competence in delivery. System of growth through challenge and coaching: Development of both teams and individuals is planned and systematic. Roles and projects are regularly allocated slightly beyond the team or individuals current competence in order to drive a practical coaching programme and continuous development. Clear effort to involve support and encourage: Individual development of team members is an ongoing consideration. Annual appraisals are supplemented by regular and frequent review sessions, which commonly result in the development of individual skills through the provision of planned support. Effort largely a result of observed deficiencies: Individual development tends to be focused in formal training courses planned in response to the appraisal process. Some one-to-one support does take place, but only in cases where a problem is evident or someone is new to the task. No serious attempt to address development: The team does little to identify and act upon individual development needs. New tasks and situations are allocated on a largely sink or swim basis. Appraisals (where they are carried out) tend to focus on evaluation, & resulting training actions are often forgotten.
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