Materials available in support of Section A
A range of materials to support
the implementation of ideas presented in Section A of 'Managing
by Design: Using QFD to Transform Management Performance' can
be accessed, free of charge, from this page.
If you have software installed on your computer
that is directly compatible with the browser you are using, you
will find that the file will open within your browser (for instance
the Acrobat files). If this is not the case you will find that
you are presented with the option to save it directly to disc.
If the file opens within your browser, it is possible
to save it to the hard-disk on your computer, by clicking the
disk icon in the top left hand corner. Alternatively, by right
clicking the links, you can select to 'Save Target As...' and
download the file directly to your disc drive.
Presentation materials in MS PowerPoint™ format:
- Why-How charting and how it works (259 KB)
- The concept of business design (923 KB)
- The 'top-box' role of management, and its responsibilities (2636 KB)
- Surveying current management practice (254 KB)
- Introduction
to QFD. (697 KB)
(Copies of Microsoft's PowerPoint viewer can be downloaded
free of charge from www.microsoft.com/office/powerpoint
- bottom of page).
Survey materials in MS Word™ format (editable to suit):
- Customer interview and questionnaire forms (269 & 624 KB)
- Employee interview
and questionnaire
forms (272 & 982 KB)
(Copies of Microsoft's Word viewer can be downloaded free of charge from www.microsoft.com/office/word - bottom of page).
Basic Guidelines in Adobe Acrobat™ format:
- Basic
interviewing guidelines.
(416 KB)
(Copies of Acrobat reader can be downloaded free of charge from the Adobe website: www.adobe.com)
Discussion exercises in MS PowerPoint™ format:
- Competition question (232 KB)
- Team of scientists question. (198 KB)
Copies of key diagrams in MS PowerPoint™ format. (701 KB)
© Tesseract Management Systems Ltd 2003
(click below for an oversight)
Case studies of success: transforming organisational performance through QFD
(case studies)
The best systematic resources now available.
(tools and methodologies)
QFD: Making your vision reality
(insight)
Testimonials on systematic management