Materials to support explanation
A
range of materials to help present and explain the ideas presented
in 'Managing by Design: Using QFD to Transform
Management Performance' can be accessed, free of charge,
from this page.
If you have software installed on your computer
that is directly compatible with the browser you are using, you
will find that the file will open within your browser (for instance
the Acrobat files). If this is not the case you will find that
you are presented with the option to save it directly to disc.
If the file opens within your browser, it is possible
to save it to the hard-disk on your computer, by clicking the
disk icon in the top left hand corner. Alternatively, by right
clicking the links, you can select to 'Save Target As...' and
download the file directly to your disc drive.
Presentation materials in MS PowerPoint™ format:
- Why-How charting and how it works (259 KB)
- The concept of business design (923 KB)
- The 'top-box' role of management, and its responsibilities (2636 KB)
- Surveying current management practice (254 KB)
- Introduction to QFD. (697 KB)
- The concept of business processes (826 KB)
- Process ownership and its responsibilities (692 KB)
- Template for 'managing upwards' (133 KB)
- Process
management. (156 KB)
(Copies of Microsoft's PowerPoint viewer can be downloaded
free of charge from www.microsoft.com/office/powerpoint
- bottom of page).
Basic Guidelines in Adobe Acrobat™ format:
- Basic interviewing guidelines. (416 KB)
- Performance measurement (652 KB)
- Process mapping. (410 KB)
- Time management (495 KB)
- Problem-solving guide (992 KB)
- Problem-solving tools (594 KB)
(Copies of Acrobat reader can be downloaded free of charge from the Adobe website: www.adobe.com)
Discussion exercises in MS PowerPoint™ format:
- Competition question (232 KB)
- Team of scientists question. (198 KB)
Copies of key diagrams from 'Managing by Design' in MS PowerPoint™ format.
Excerpts of the Text (in MS Word™ format)
- Preface (43 KB)
- Confront undisciplined planning (340 KB)
- Leading the Change (180 KB)
- Driving a consistent approach (95 KB)
- Personal values
(153 KB)
(Copies of Microsoft's Word viewer can be downloaded free of charge from www.microsoft.com/office/word - bottom of page).
Excerpts of the Novel (in MS Word™ format)
- Opening chapter (55 KB)
- A new view of management? (48 KB)
- Deploying QFD (66 KB)
- The challenge (53 KB)
- Moving up into the top-box (51 KB)
Excerpts of the Appendices (in MS Word™ format)
- Consensus Reaching (40 KB)
- Review and Audit (41 KB)
© Tesseract Management Systems Ltd 2003
(click below for an oversight)
Case studies of success: transforming organisational performance through QFD
Tesseract's approach to consultancy support
(overview)
Managing by Design
- a handbook of
Systematic Mgt.
(purchase on line)
QFD: The mechanics explained
(click-through tutorial)
Excellence through systematic management: a brief overview of Tesseract's approach
(insight)
Testimonials on systematic management