Materials available in support of Section B
A range of materials to support
the implementation of ideas presented in Section B of 'Managing
by Design: Using QFD to Transform Management Performance' can
be accessed, free of charge, from this page.
If you have software installed on your computer
that is directly compatible with the browser you are using, you
will find that the file will open within your browser (for instance
the Acrobat files). If this is not the case you will find that
you are presented with the option to save it directly to disc.
If the file opens within your browser, it is possible
to save it to the hard-disk on your computer, by clicking the
disk icon in the top left hand corner. Alternatively, by right
clicking the links, you can select to 'Save Target As...' and
download the file directly to your disc drive.
Presentation materials in MS PowerPoint™ format:
- The concept of business processes (826 KB)
- Process ownership and its responsibilities (692 KB)
- Process
visioning. (193 KB)
(Copies of Microsoft's PowerPoint viewer can be downloaded
free of charge from www.microsoft.com/office/powerpoint
- bottom of page).
Basic Templates in MS Word™ format:
- Session plan (83 KB)
- Process proposal (34 KB)
- Process proposal example. (38 KB)
(Copies of Microsoft's Word viewer can be downloaded free of charge from www.microsoft.com/office/word - bottom of page).
Basic Guidelines in Adobe Acrobat™ format:
- Performance measurement (652 KB)
- Process
mapping. (410 KB)
(Copies of Acrobat reader can be downloaded free of charge from the Adobe website: www.adobe.com)
Workshop exercises in MS PowerPoint™ format:
- Developing effective measures and targets (141 KB)
- Defining processes for the organisation. (231 KB)
Basic Tools in MS Excel™ format:
- QFD model. (136 KB)
Copies of key diagrams in MS PowerPoint™ format. (741 KB)
© Tesseract Management Systems Ltd 2003
(click below for an oversight)
Case studies of success: transforming organisational performance through QFD
(case studies)
The best systematic resources now available.
(tools and methodologies)
QFD: Making your vision reality
(insight)
Testimonials on systematic management